Responsible Gaming

Gambling involves risk. Any wager can lead to financial loss, and no game or market can guarantee a return.

BC Game expects players in India to treat gambling as paid entertainment with clear limits. You can protect your money, time, and mental health by using control tools before play begins.

Core safe gambling principles include:

• Set a fixed budget that you can afford to lose;
• Use deposit, loss, wager, and session limits where available;
• Keep gambling funds separate from rent, fees, loan payments, and family expenses;
• Stop play when gambling affects sleep, work, studies, or relationships;
• Avoid gambling after alcohol use, distress, or financial pressure;
• Review account activity often and reduce limits if play no longer feels controlled;
• Follow applicable Indian state laws and local restrictions for online gambling.

Responsible play keeps gambling under your control. If it starts to affect your wellbeing, support should be used early.

Problem gambling can develop gradually. The signs below can show that betting is becoming hard to control and may need immediate attention.

Common indicators include:

• A repeated urge to increase wagers to feel the same level of excitement;
• Failed attempts to reduce, pause, or stop gambling;
• Restlessness, irritability, or anxiety during breaks from play;
• A pattern of trying to recover losses through more bets;
• Gambling with money needed for household bills, education, medical costs, or debt;
• Secret account activity, concealed losses, or hidden time spent playing;
• Loans, credit use, or sale of personal items to fund betting;
• Loss of focus at work, college, or home due to gambling thoughts;
• Conflict with family or friends linked to gambling behaviour;
• Thoughts of self harm, severe distress, or hopelessness after losses.

Betting addiction is a serious health concern. It requires prompt support, professional assessment, and practical steps to reduce risk.

A person who feels loss of control should take action early. The safest approach is to reduce access to gambling, involve trusted support, and contact a qualified professional.

Useful tips include:

• Set strict deposit, loss, wager, and session limits before any play;
• Use cooling off or self exclusion if betting feels difficult to stop;
• Remove saved payment methods and avoid credit for gambling;
• Keep a written record of deposits, withdrawals, wins, losses, and time spent;
• Do not use bonuses, free bets, or higher stakes to recover losses;
• Plan non gambling activities for high risk hours, such as evenings or salary days;
• Tell a trusted family member, friend, counsellor, or doctor about the concern;
• Block gambling sites and apps through device settings or recognised blocking software;
• Avoid alcohol or drug use before any decision linked to betting;
• Seek professional help immediately if gambling causes debt, distress, or thoughts of self harm.

These steps can help protect your wellbeing. Long term recovery may require medical, psychological, and financial guidance.

External organisations can support people affected by gambling addiction, stress, debt, or mental health concerns. The following services are independent of BC Game and can be accessed by players in India.

• Tele MANAS, Government of India mental health helpline at 14416 or 1800 891 4416;
• iCALL Psychosocial Helpline, counselling support by Tata Institute of Social Sciences;
• NIMHANS Centre for Addiction Medicine, clinical information and treatment services for addiction concerns;
• Gamblers Anonymous, peer support and recovery resources for people with gambling problems;
• Gambling Therapy, online information and support for gambling harm, accessible in India.

If there is immediate danger, severe distress, or risk of self harm, contact local emergency services or the nearest hospital.

If gambling feels difficult to control, you can contact BC Game customer support for guidance on account controls. Support staff can direct you to limit tools, cooling off, self exclusion, and account access assistance.

Primary contact methods include:

• Live chat through the official website or app support icon;
• BC Game Help Centre for support articles and account requests;
• Responsible gaming request through your logged in account support channel;
• Security request through support if you need help restricting account access.

Customer support cannot replace medical care or counselling. Professional help should be contacted for addiction, debt stress, or mental health risk.